Refund policy
We want every customer to have a positive experience with Powells Clean Up LLC. If an item does not meet your expectations, you may be able to return it under the conditions described below.
30-Day Return Window
Return requests should be submitted within 30 days after delivery.
Returned merchandise should be:
- Unused and in resalable condition
- Returned with its original packaging when applicable
- Complete with included parts and accessories
- Free from damage caused by improper use or handling
Items That May Not Be Accepted
Returns may be refused for products that:
- Have been used, altered, or damaged after delivery
- Are missing important components or packaging
- Were purchased as final-sale merchandise
- Are otherwise identified as non-returnable on the product page
Starting a Return
Please contact our support team before mailing anything back.
Email: zimmerman09531@outlook.com
Your message should include your order number, the name used for the purchase, and a brief explanation of why you would like to return the item.
For damaged or defective merchandise, photographs may be requested to help us evaluate the issue.
After reviewing your request, we will provide the appropriate return instructions.
Please do not ship merchandise to our business address unless our support team specifically asks you to do so.
Return Postage
For returns resulting from a customer preference or ordering mistake, return shipping may be the customer's responsibility.
When an item is defective, damaged during shipment, or incorrectly fulfilled due to our error, we will work with the customer to determine an appropriate resolution.
Refund Processing
Returned merchandise will be reviewed after it arrives.
If the return is approved, the refund will be sent to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for the funds to appear, depending on the payment provider or financial institution.
Shipping charges paid on the original order are generally not refundable unless the return resulted from an error on our part or applicable law requires otherwise.
Damaged or Wrong Merchandise
If your order arrives damaged or you receive an item different from what you purchased, please contact us promptly at:
Please include your order number and photographs showing the issue and, where possible, the shipping packaging.
We will review the information and determine whether a replacement, refund, or another solution is appropriate.
Order Cancellation
If you need to cancel an order, contact us as quickly as possible.
Cancellation requests cannot always be accommodated once an order has entered processing or has already shipped.
Exchanges
We generally handle product changes through a return and a new purchase rather than guaranteeing a direct exchange.